FAQ
Categorie
Shipping
Where are your products shipped from?
We have warehouses in both the U.S. and China, and we’ll ship your order from whichever location has the item in stock and can get it to you quickest!
How long will it take to get my order?
Delivery time depends on your location.
Once your order is confirmed, you’ll receive an email with estimated delivery details. For more details, feel free to check our Shipping Policy
Why are my orders split into multiple packages?
Your order may have been divided into multiple packages due to the size or quantity of items. After shipment, you will receive an email notification. If you have any questions, feel free to contact us at contact@maelreg.com.
How can I track my order?
If you have a MAELREG account, we recommend you to log in and check it in your account. If not, no worries, usually you will receive an order confirmation email once you place the order. We recommend you check the email for more details. Please provide your correct email address when placing an order, otherwise you will not receive any reminder emails about your order.
If you have any questions, feel free to contact us at contact@maelreg.com.
Order
What payment methods do you accept?
We accept all major credit cards (VISA, MasterCard, AMEX, DISCOVER), PayPal. Please note that consumers will have international transaction fee when making transactions with certain credit cards.
What is your return policy?
We accept returns with original packaging and tags intact, within 30 days of receiving. Here is the Return Policy. You can contact us by email to contact@maelreg.com directly.
What do I do if my order is damaged?
We are so sorry to hear that your order arrived in anything but perfect condition! Allow us to make it right. Our Customer Support team will be more than happy to assist you in processing a refund, return or exchange. Please come to Contact Us to submit a request so we can get you your item(s) as soon as possible.
Can I change or cancel my order?
We are so sorry to hear that your order arrived in anything but perfect condition! Allow us to make it right. Our Customer Support team will be more than happy to assist you in processing a refund, return or exchange. Please come to Contact Us to submit a request so we can get you your item(s) as soon as possible.
General
How can I stay up to date with restocks and new products?
We know you don’t want to miss out on all of our great designs! Our newsletter is going to be the best way to stay in the know! Through the newsletter, you will receive product updates, future sale details and exclusive offers. If you head to our website, you can sign up for our newsletter at the bottom of our home page!
We want to buy your products in bulk, do you have wholesale sales?
We do offer wholesale sales. If you are interested, we recommend you to provide the information of quantity of the size/color of the items you want to contact@maelreg.com for further check.
